Shipping Policy

Effective Date: 16/4/2026

At RomaanOfficial, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy outlines our delivery process, timelines, and important details.

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1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

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2. Delivery Time

Estimated delivery times:

• Major Cities: 2–4 business days
• Other Areas: 3–6 business days

Delivery times may vary due to weather, courier delays, or high order volume.

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3. Shipping Charges

• Shipping charges will be calculated at checkout
• We may offer free shipping promotions on selected products or order values

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4. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan
• Customers must ensure availability at the provided address to receive the order
• RomaanOfficial reserves the right to cancel orders with repeated failed deliveries

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5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS or email
• You can track your order through the courier’s website

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6. Failed Delivery Attempts

• Our courier partners will attempt delivery 2–3 times
• If the order is not received, it may be returned to us
• Re-shipping may require advance payment or additional charges

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7. Delays & Issues

While we aim to deliver on time, delays may occur due to:

• Courier service issues
• Incorrect shipping information
• Unforeseen circumstances

We are not liable for delays caused by third-party couriers but will assist in resolving issues.

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8. Address Accuracy

• Customers are responsible for providing correct and complete shipping details
• Orders with incorrect information may be delayed or canceled

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9. International Shipping

• Currently, we do not offer international shipping (update if applicable)